---
description: Compare Freshsales vs Freshchat to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshsales vs Freshchat Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Freshsales \<span\>vs\</span\> Freshchat](https://www.capterra.com.au/compare/155563/158117/freshsales/vs/freshchat)

# Compare Freshsales vs Freshchat

Canonical: https://www.capterra.com.au/compare/155563/158117/freshsales/vs/freshchat

> Detailed comparison between Freshsales and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshsales | Freshchat |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 623 | 174 |
| **Starting Price** | USD 11.00 | INR 1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Freshsales

Startups, small and mid-sized businesses, and large enterprises across B2B and B2C industries.

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

## Key features

### Freshsales

- API
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Support
- Customizable Templates
- Dashboard
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Task Management
- Third-Party Integrations

### Freshchat

- API
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Support
- Customizable Templates
- Dashboard
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Task Management
- Third-Party Integrations

## Links

- [View Freshsales Profile](https://www.capterra.com.au/software/155563/freshsales)
- [View Freshchat Profile](https://www.capterra.com.au/software/158117/freshchat)
- [View Original Comparison](https://www.capterra.com.au/compare/155563/158117/freshsales/vs/freshchat)

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