---
description: Compare Gorgias vs Zoho Assist to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gorgias vs Zoho Assist Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Gorgias \<span\>vs\</span\> Zoho Assist](https://www.capterra.com.au/compare/155357/181775/gorgias/vs/zoho-assist)

# Compare Gorgias vs Zoho Assist

Canonical: https://www.capterra.com.au/compare/155357/181775/gorgias/vs/zoho-assist

> Detailed comparison between Gorgias and Zoho Assist. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gorgias | Zoho Assist |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 133 | 1374 |
| **Starting Price** | USD 60.00 | INR 480.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Gorgias

Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop.

### Zoho Assist

Outsourced IT \&amp; MSP Support, IT Support, Customer Help Desks.

## Key features

### Gorgias

- API
- Chat/Messaging
- Customer Complaint Tracking
- Customisable Branding
- Customizable Templates
- Dashboard
- File Sharing
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Transfers/Routing

### Zoho Assist

- API
- Chat/Messaging
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- File Sharing
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Recording
- Reporting/Analytics
- Scheduling
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Gorgias Profile](https://www.capterra.com.au/software/155357/gorgias)
- [View Zoho Assist Profile](https://www.capterra.com.au/software/181775/zoho-assist)
- [View Original Comparison](https://www.capterra.com.au/compare/155357/181775/gorgias/vs/zoho-assist)

-----

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