---
description: Compare Gorgias vs Richpanel to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gorgias vs Richpanel Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Gorgias \<span\>vs\</span\> Richpanel](https://www.capterra.com.au/compare/155357/164751/gorgias/vs/ecommerce-crm)

# Compare Gorgias vs Richpanel

Canonical: https://www.capterra.com.au/compare/155357/164751/gorgias/vs/ecommerce-crm

> Detailed comparison between Gorgias and Richpanel. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gorgias | Richpanel |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 133 | 10 |
| **Starting Price** | USD 60.00 | USD 100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Gorgias

Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop.

### Richpanel

Ecommerce stores with 500+ monthly tickets, looking to reduce agent-handled tickets and streamline their customer support across multiple channels.

## Key features

### Gorgias

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Template Management
- Transfers/Routing
- Workflow Management

### Richpanel

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Template Management
- Transfers/Routing
- Workflow Management

## Links

- [View Gorgias Profile](https://www.capterra.com.au/software/155357/gorgias)
- [View Richpanel Profile](https://www.capterra.com.au/software/164751/ecommerce-crm)
- [View Original Comparison](https://www.capterra.com.au/compare/155357/164751/gorgias/vs/ecommerce-crm)

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