---
description: Compare Gorgias vs Gladly to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gorgias vs Gladly Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Gorgias \<span\>vs\</span\> Gladly](https://www.capterra.com.au/compare/155357/156723/gorgias/vs/gladly)

# Compare Gorgias vs Gladly

Canonical: https://www.capterra.com.au/compare/155357/156723/gorgias/vs/gladly

> Detailed comparison between Gorgias and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gorgias | Gladly |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 133 | 139 |
| **Starting Price** | USD 60.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Gorgias

Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop.

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

## Key features

### Gorgias

- API
- Canned Responses
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Quality Assurance
- Real-Time Chat
- Routing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Gladly

- API
- Canned Responses
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Quality Assurance
- Real-Time Chat
- Routing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Gorgias Profile](https://www.capterra.com.au/software/155357/gorgias)
- [View Gladly Profile](https://www.capterra.com.au/software/156723/gladly)
- [View Original Comparison](https://www.capterra.com.au/compare/155357/156723/gorgias/vs/gladly)

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