---
description: Compare RingCX vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: RingCX vs Zendesk Suite Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [RingCX \<span\>vs\</span\> Zendesk Suite](https://www.capterra.com.au/compare/154951/164283/ringcentral-contact-center/vs/zendesk)

# Compare RingCX vs Zendesk Suite

Canonical: https://www.capterra.com.au/compare/154951/164283/ringcentral-contact-center/vs/zendesk

> Detailed comparison between RingCX and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | RingCX | Zendesk Suite |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 253 | 4072 |
| **Starting Price** | USD 65.00 | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### RingCX

RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### RingCX

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Email Management
- Inbound Call Center
- Lead Management
- Live Chat
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Survey/Poll Management
- Surveys & Feedback
- Web-based Deployment

### Zendesk Suite

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Email Management
- Inbound Call Center
- Lead Management
- Live Chat
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Survey/Poll Management
- Surveys & Feedback
- Web-based Deployment

## Links

- [View RingCX Profile](https://www.capterra.com.au/software/154951/ringcentral-contact-center)
- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.com.au/compare/154951/164283/ringcentral-contact-center/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"RingCX vs Zendesk Suite Comparison - Capterra Australia 2026","description":"Compare RingCX vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/154951/164283/ringcentral-contact-center/vs/zendesk","about":[{"@id":"https://www.capterra.com.au/software/154951/ringcentral-contact-center#software"},{"@id":"https://www.capterra.com.au/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/154951/164283/ringcentral-contact-center/vs/zendesk#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/154951/164283/ringcentral-contact-center/vs/zendesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"RingCX","description":"RingCX is AI-powered contact center software that enhances customer service, streamlines operations, and supports agents. This cloud-based solution features sentiment analysis, skills-based routing, and advanced outbound dialing capabilities for efficient, personalized interactions.  Omnichannel routing matches customer queries with appropriate agents for faster resolutions, while workforce management tools including quality assurance and call monitoring help improve agent performance. The platform provides comprehensive analytics for informed decision-making and integrates seamlessly with CRM systems, allowing agents to access customer data and switch communication channels without disrupting service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4dc91797-2158-4341-ab04-5918da3d49f0.jpeg","url":"https://www.capterra.com.au/software/154951/ringcentral-contact-center","@id":"https://www.capterra.com.au/software/154951/ringcentral-contact-center#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":253},"offers":{"price":"65","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.com.au/software/164283/zendesk","@id":"https://www.capterra.com.au/software/164283/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/compare/154951/164283/ringcentral-contact-center/vs/zendesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Unified Communications Software","position":2,"item":"/directory/31035/unified-communications/software","@type":"ListItem"},{"name":"RingCX vs Zendesk Suite","position":3,"item":"https://www.capterra.com.au/compare/154951/164283/ringcentral-contact-center/vs/zendesk","@type":"ListItem"}]}]}
</script>