---
description: Compare CustomerHero vs Hotjar to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CustomerHero vs Hotjar Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Employee Engagement Software](/directory/30817/employee-engagement/software) > [CustomerHero \<span\>vs\</span\> Hotjar](https://www.capterra.com.au/compare/153472/163516/startquestion/vs/hotjar)

# Compare CustomerHero vs Hotjar

Canonical: https://www.capterra.com.au/compare/153472/163516/startquestion/vs/hotjar

> Detailed comparison between CustomerHero and Hotjar. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CustomerHero | Hotjar |
| **Overall rating** | 4.9/5 | 4.6/5 |
| **Total Reviews** | 175 | 539 |
| **Starting Price** | - | USD 39.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### CustomerHero

CustomerHero serves organizations of all sizes and industries, including retail, restaurants, insurance, and banking. Our scalable solutions are ideal for companies seeking to implement effective VoC.

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

## Key features

### CustomerHero

- API
- Commenting/Notes
- Customisable Branding
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Engagement Tracking
- For Websites
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management

### Hotjar

- API
- Commenting/Notes
- Customisable Branding
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Engagement Tracking
- For Websites
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management

## Links

- [View CustomerHero Profile](https://www.capterra.com.au/software/153472/startquestion)
- [View Hotjar Profile](https://www.capterra.com.au/software/163516/hotjar)
- [View Original Comparison](https://www.capterra.com.au/compare/153472/163516/startquestion/vs/hotjar)

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