---
description: Compare Birdeye vs Loox to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Birdeye vs Loox Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Birdeye \<span\>vs\</span\> Loox](https://www.capterra.com.au/compare/152997/200494/birdeye/vs/loox)

# Compare Birdeye vs Loox

Canonical: https://www.capterra.com.au/compare/152997/200494/birdeye/vs/loox

> Detailed comparison between Birdeye and Loox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Loox |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 702 | 16 |
| **Starting Price** | - | USD 10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Birdeye

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

### Loox

Loox is a marketing solution that allows Shopify merchants to collect tons of reviews with photos from happy customers in order to create elegant online stores that shoppers can trust.

## Key features

### Birdeye

- Customisable Branding
- Dashboard
- Email Reminders
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Search/Filter
- Social Media Integration
- Social Sharing
- Website Integration

### Loox

- Customisable Branding
- Dashboard
- Email Reminders
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Search/Filter
- Social Media Integration
- Social Sharing
- Website Integration

## Links

- [View Birdeye Profile](https://www.capterra.com.au/software/152997/birdeye)
- [View Loox Profile](https://www.capterra.com.au/software/200494/loox)
- [View Original Comparison](https://www.capterra.com.au/compare/152997/200494/birdeye/vs/loox)

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