---
description: Compare Birdeye vs TextBox to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Birdeye vs TextBox Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Birdeye \<span\>vs\</span\> TextBox](https://www.capterra.com.au/compare/152997/170588/birdeye/vs/textbox)

# Compare Birdeye vs TextBox

Canonical: https://www.capterra.com.au/compare/152997/170588/birdeye/vs/textbox

> Detailed comparison between Birdeye and TextBox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | TextBox |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 702 | 23 |
| **Starting Price** | - | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Birdeye

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

### TextBox

TextBox primarily serves small businesses that need to communicate WITH their customers in a more efficient way than telephone or email. Applications include customer service, notifications and alerts

## Key features

### Birdeye

- 2-Way Messaging
- AI/Machine Learning
- API
- Automated Responses
- Configurable Workflow
- Contact Management
- Customizable Reports
- Customizable Templates
- Filtering
- Message Personalization
- Mobile Alerts
- Monitoring
- Natural Language Processing
- Real-Time Data
- Reminders
- SMS Messaging
- Scheduled Messaging
- Support Ticket Management
- Transaction Monitoring
- Web Tracking

### TextBox

- 2-Way Messaging
- API
- Automated Responses
- Contact Management
- Customizable Templates
- Message Personalization
- SMS Messaging
- Scheduled Messaging

## Links

- [View Birdeye Profile](https://www.capterra.com.au/software/152997/birdeye)
- [View TextBox Profile](https://www.capterra.com.au/software/170588/textbox)
- [View Original Comparison](https://www.capterra.com.au/compare/152997/170588/birdeye/vs/textbox)

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