---
description: Compare Birdeye vs Chat360 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Birdeye vs Chat360 Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Birdeye \<span\>vs\</span\> Chat360](https://www.capterra.com.au/compare/152997/1031581/birdeye/vs/chat360)

# Compare Birdeye vs Chat360

Canonical: https://www.capterra.com.au/compare/152997/1031581/birdeye/vs/chat360

> Detailed comparison between Birdeye and Chat360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Chat360 |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 702 | 0 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Birdeye

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

### Chat360

Enterprise brands, businesses with a global presence, and companies with marketing, sales, and customer support teams.

## Key features

### Birdeye

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Code-free Development
- Configurable Workflow
- Content Management
- Customer Communication
- Customisable Branding
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Chat360

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Code-free Development
- Configurable Workflow
- Content Management
- Customer Communication
- Customisable Branding
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Birdeye Profile](https://www.capterra.com.au/software/152997/birdeye)
- [View Chat360 Profile](https://www.capterra.com.au/software/1031581/chat360)
- [View Original Comparison](https://www.capterra.com.au/compare/152997/1031581/birdeye/vs/chat360)

-----

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