---
description: Compare XM for Customer Experience vs Trustpilot to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: XM for Customer Experience vs Trustpilot Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Digital Experience Platforms (DXP)](/directory/32817/digital-experience-platforms-%28dxp%29/software) > [XM for Customer Experience \<span\>vs\</span\> Trustpilot](https://www.capterra.com.au/compare/152924/169618/customer-frontlines/vs/trustpilot)

# Compare XM for Customer Experience vs Trustpilot

Canonical: https://www.capterra.com.au/compare/152924/169618/customer-frontlines/vs/trustpilot

> Detailed comparison between XM for Customer Experience and Trustpilot. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | XM for Customer Experience | Trustpilot |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 255 | 1202 |
| **Starting Price** | USD 1,500.00 | USD 299.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### XM for Customer Experience

Businesses of all sizes and industries seeking to deliver unparalleled customer experiences at scale.

### Trustpilot

Trustpilot serves all of the Internet economy.&#10;&#10;- Ecommerce&#10;- Retail&#10;- Financial services&#10;- Consumer services&#10;- Consumer goods&#10;- Insurance&#10;- Healthcare&#10;- Auto&#10;- Travel

## Key features

### XM for Customer Experience

- API
- Customer Database
- Customizable Reports
- Dashboard
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Data Collection
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Review Monitoring
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

### Trustpilot

- API
- Customer Database
- Customizable Reports
- Dashboard
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Data Collection
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Review Monitoring
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

## Links

- [View XM for Customer Experience Profile](https://www.capterra.com.au/software/152924/customer-frontlines)
- [View Trustpilot Profile](https://www.capterra.com.au/software/169618/trustpilot)
- [View Original Comparison](https://www.capterra.com.au/compare/152924/169618/customer-frontlines/vs/trustpilot)

-----

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