---
description: Compare ServiceNow vs OpenText Universal Discovery and CMDB to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow vs OpenText Universal Discovery and CMDB Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ServiceNow \<span\>vs\</span\> OpenText Universal Discovery and CMDB](https://www.capterra.com.au/compare/152871/174872/servicenow/vs/ucmdb-cm)

# Compare ServiceNow vs OpenText Universal Discovery and CMDB

Canonical: https://www.capterra.com.au/compare/152871/174872/servicenow/vs/ucmdb-cm

> Detailed comparison between ServiceNow and OpenText Universal Discovery and CMDB. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ServiceNow | OpenText Universal Discovery and CMDB |
| **Overall rating** | 4.5/5 | 2.0/5 |
| **Total Reviews** | 344 | 2 |
| **Starting Price** | USD 100.00 | USD 0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### OpenText Universal Discovery and CMDB

Chief Information Officer , Chief Data Officer , Chief Information Security Officer , Data Protection Officer , Data Privacy Specialist , Data Manager , Chief Privacy Officer , Privacy Manager , Data Privacy Manager , Senior Compliance Officer

## Key features

### ServiceNow

- API
- Activity Dashboard
- Asset Lifecycle Management
- Asset Tracking
- Change Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Data Mapping
- Data Visualization
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Monitoring
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

### OpenText Universal Discovery and CMDB

- API
- Activity Dashboard
- Asset Lifecycle Management
- Change Management
- Compliance Management
- Configuration Management
- Customizable Reports
- Data Mapping
- Data Visualization
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Monitoring
- Reporting & Statistics
- Reporting/Analytics

## Links

- [View ServiceNow Profile](https://www.capterra.com.au/software/152871/servicenow)
- [View OpenText Universal Discovery and CMDB Profile](https://www.capterra.com.au/software/174872/ucmdb-cm)
- [View Original Comparison](https://www.capterra.com.au/compare/152871/174872/servicenow/vs/ucmdb-cm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ServiceNow vs OpenText Universal Discovery and CMDB Comparison - Capterra Australia 2026","description":"Compare ServiceNow vs OpenText Universal Discovery and CMDB to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/152871/174872/servicenow/vs/ucmdb-cm","about":[{"@id":"https://www.capterra.com.au/software/152871/servicenow#software"},{"@id":"https://www.capterra.com.au/software/174872/ucmdb-cm#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/152871/174872/servicenow/vs/ucmdb-cm#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/152871/174872/servicenow/vs/ucmdb-cm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"ServiceNow","description":"ServiceNow Configuration Management Database (CMDB) provides visibility into IT infrastructure and services, serving as a single system of record for configuration item data. Integrated with IT systems via service graph connectors, it creates a unified view of the digital landscape, breaking down silos and enabling effective management of digital product lifecycles.\n\nThe CMDB automates data acquisition, continuously refreshing information to assess risk, impact, and maintain data accuracy for AI outcomes and audits. Its visualization and reporting tools offer a clear view of CI relationships.\n\nBy consolidating data from multiple sources, ServiceNow CMDB delivers a single source of truth, enhancing decision-making, operational efficiency, and risk management. Seamlessly connecting with the broader ServiceNow platform, it strengthens workflows across the enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0848cb76-626a-41e4-81ed-86b3a104f51b.png","url":"https://www.capterra.com.au/software/152871/servicenow","@id":"https://www.capterra.com.au/software/152871/servicenow#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":344},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"OpenText Universal Discovery and CMDB","description":"Store, control, and manage software and infrastructure components using configuration management database solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de3d126e-e109-4d72-a1ff-fc38df8f1a24.png","url":"https://www.capterra.com.au/software/174872/ucmdb-cm","@id":"https://www.capterra.com.au/software/174872/ucmdb-cm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":2.0,"bestRating":5,"ratingCount":2},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/compare/152871/174872/servicenow/vs/ucmdb-cm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"ServiceNow vs OpenText Universal Discovery and CMDB","position":3,"item":"https://www.capterra.com.au/compare/152871/174872/servicenow/vs/ucmdb-cm","@type":"ListItem"}]}]}
</script>