---
description: Compare ServiceNow vs Desk Manager to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow vs Desk Manager Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ServiceNow \<span\>vs\</span\> Desk Manager](https://www.capterra.com.au/compare/152871/173025/servicenow/vs/help-desk-software)

# Compare ServiceNow vs Desk Manager

Canonical: https://www.capterra.com.au/compare/152871/173025/servicenow/vs/help-desk-software

> Detailed comparison between ServiceNow and Desk Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Desk Manager |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 344 | 106 |
| **Starting Price** | USD 100.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Videos |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### Desk Manager

Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

## Key features

### ServiceNow

- API
- Approval Process Control
- Asset Tracking
- Contract/License Management
- Customisable Branding
- Email Management
- IT Asset Management
- Inventory Management
- Performance Metrics
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

### Desk Manager

- API
- Approval Process Control
- Asset Tracking
- Contract/License Management
- Customisable Branding
- Email Management
- IT Asset Management
- Inventory Management
- Performance Metrics
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.capterra.com.au/software/152871/servicenow)
- [View Desk Manager Profile](https://www.capterra.com.au/software/173025/help-desk-software)
- [View Original Comparison](https://www.capterra.com.au/compare/152871/173025/servicenow/vs/help-desk-software)

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