---
description: Compare ServiceNow vs Ticketing As A Service to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow vs Ticketing As A Service Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow \<span\>vs\</span\> Ticketing As A Service](https://www.capterra.com.au/compare/152871/1071849/servicenow/vs/Ticketing-As-A-Service)

# Compare ServiceNow vs Ticketing As A Service

Canonical: https://www.capterra.com.au/compare/152871/1071849/servicenow/vs/Ticketing-As-A-Service

> Detailed comparison between ServiceNow and Ticketing As A Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Ticketing As A Service |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 344 | 0 |
| **Starting Price** | USD 100.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### Ticketing As A Service

\-

## Key features

### ServiceNow

- API
- Activity Dashboard
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Capacity Management
- Configurable Workflow
- Data Import/Export
- IT Cost Management
- License Management
- Monitoring
- Prioritization
- Project Management
- Real-Time Data
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Ticketing As A Service

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Data Import/Export
- Prioritization
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.capterra.com.au/software/152871/servicenow)
- [View Ticketing As A Service Profile](https://www.capterra.com.au/software/1071849/Ticketing-As-A-Service)
- [View Original Comparison](https://www.capterra.com.au/compare/152871/1071849/servicenow/vs/Ticketing-As-A-Service)

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