---
description: Compare ServiceNow vs Desk365 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow vs Desk365 Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow \<span\>vs\</span\> Desk365](https://www.capterra.com.au/compare/152871/1019822/servicenow/vs/desk365)

# Compare ServiceNow vs Desk365

Canonical: https://www.capterra.com.au/compare/152871/1019822/servicenow/vs/desk365

> Detailed comparison between ServiceNow and Desk365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Desk365 |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 344 | 12 |
| **Starting Price** | USD 100.00 | USD 12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### Desk365

\-

## Key features

### ServiceNow

- API
- Activity Dashboard
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Customisable Branding
- Data Import/Export
- Knowledge Base Management
- Macros/Templated Responses
- Monitoring
- Performance Metrics
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Desk365

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Data Import/Export
- Knowledge Base Management
- Macros/Templated Responses
- Performance Metrics
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.capterra.com.au/software/152871/servicenow)
- [View Desk365 Profile](https://www.capterra.com.au/software/1019822/desk365)
- [View Original Comparison](https://www.capterra.com.au/compare/152871/1019822/servicenow/vs/desk365)

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