---
description: Compare QueueMetrics vs CTM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: QueueMetrics vs CTM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [QueueMetrics \<span\>vs\</span\> CTM](https://www.capterra.com.au/compare/151411/152004/queuemetrics/vs/call-tracking-software)

# Compare QueueMetrics vs CTM

Canonical: https://www.capterra.com.au/compare/151411/152004/queuemetrics/vs/call-tracking-software

> Detailed comparison between QueueMetrics and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | QueueMetrics | CTM |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 27 | 158 |
| **Starting Price** | CHF 8.00 | USD 79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### QueueMetrics

Comprehensive call center monitoring software offering real-time analytics, customizable reporting, and a dedicated agent interface to optimize performance. ​

### CTM

CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations.

## Key features

### QueueMetrics

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Tagging
- Call Tracking
- Callback Scheduling
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics

### CTM

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Tagging
- Call Tracking
- Callback Scheduling
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics

## Links

- [View QueueMetrics Profile](https://www.capterra.com.au/software/151411/queuemetrics)
- [View CTM Profile](https://www.capterra.com.au/software/152004/call-tracking-software)
- [View Original Comparison](https://www.capterra.com.au/compare/151411/152004/queuemetrics/vs/call-tracking-software)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"QueueMetrics vs CTM Comparison - Capterra Australia 2026","description":"Compare QueueMetrics vs CTM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/151411/152004/queuemetrics/vs/call-tracking-software","about":[{"@id":"https://www.capterra.com.au/software/151411/queuemetrics#software"},{"@id":"https://www.capterra.com.au/software/152004/call-tracking-software#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/151411/152004/queuemetrics/vs/call-tracking-software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/151411/152004/queuemetrics/vs/call-tracking-software#webpage","publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"QueueMetrics","description":"QueueMetrics is a comprehensive call center monitoring software designed to enhance contact center operations. \n\nKey features include:​\n\n- Real-time monitoring of calls and agent status.\n200+ metrics for productivity, handling time, and quality\n\n- Customizable wallboards displaying key KPIs\n\n- Agent interface with messaging, CRM, WebRTC softphone, and QA tools\n\n- Flexible deployment (cloud or on-premise).\n\n- Custom Reports to generate tailored reports that focus on specific metrics relevant to your business needs. ​\n\n- Automated reporting with scheduled email delivery\n\n- Multi-language interface for global teams","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c018244d-cdf0-4be0-9d93-77f5a3c76c8f.png","url":"https://www.capterra.com.au/software/151411/queuemetrics","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/151411/queuemetrics#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":27,"ratingValue":4.7},"offers":{"price":"8","@type":"Offer","priceCurrency":"CHF"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"name":"CTM","description":"CTM is a conversation analytics software that helps sales and marketing teams gain insights into customer interactions. The platform analyzes call recordings, transcripts, and live conversations to uncover information about customer preferences and behaviors. Features like AskAI enhance data analysis capabilities for more effective decision-making.\n\nThe software includes workflow automation tools such as call routing, lead management, and performance tracking to streamline sales processes. CTM integrates with platforms like Google Ads, HubSpot, and Salesforce to centralize data across systems. With SOC 2 compliance and regulatory solutions for HIPAA and GDPR, CTM maintains security standards. The platform offers API access for customization, along with sub-account structures and white-label options. Through comprehensive analytics and automation capabilities, CTM enables organizations to make data-driven decisions based on customer conversation insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/43f1653b-2dc8-421f-83b6-0697456f0807.png","url":"https://www.capterra.com.au/software/152004/call-tracking-software","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/152004/call-tracking-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":158,"ratingValue":4.7},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"QueueMetrics vs CTM","position":3,"item":"https://www.capterra.com.au/compare/151411/152004/queuemetrics/vs/call-tracking-software","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/151411/152004/queuemetrics/vs/call-tracking-software#breadcrumblist"}]}
</script>