---
description: Compare CloudAgent vs Dialpad to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CloudAgent vs Dialpad Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [CloudAgent \<span\>vs\</span\> Dialpad](https://www.capterra.com.au/compare/149038/190976/cloudagent/vs/dialpad-sell)

# Compare CloudAgent vs Dialpad

Canonical: https://www.capterra.com.au/compare/149038/190976/cloudagent/vs/dialpad-sell

> Detailed comparison between CloudAgent and Dialpad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CloudAgent | Dialpad |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 32 | 562 |
| **Starting Price** | USD 45.00 | USD 27.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CloudAgent

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN \&amp; VOIP countries .

### Dialpad

Any size sales organization looking to drive rep efficiency and speed up ramp times.

## Key features

### CloudAgent

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Monitoring
- Call Routing
- Call Scripting
- Call Transfer
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Power Dialer
- Predictive Dialer
- Queue Management
- Reporting/Analytics
- VoIP Connection

### Dialpad

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Monitoring
- Call Routing
- Call Scripting
- Call Transfer
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Power Dialer
- Predictive Dialer
- Queue Management
- Reporting/Analytics
- VoIP Connection

## Links

- [View CloudAgent Profile](https://www.capterra.com.au/software/149038/cloudagent)
- [View Dialpad Profile](https://www.capterra.com.au/software/190976/dialpad-sell)
- [View Original Comparison](https://www.capterra.com.au/compare/149038/190976/cloudagent/vs/dialpad-sell)

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