---
description: Compare Gainsight CS vs Text Request to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gainsight CS vs Text Request Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Gainsight CS \<span\>vs\</span\> Text Request](https://www.capterra.com.au/compare/148980/167015/gainsight/vs/text-request)

# Compare Gainsight CS vs Text Request

Canonical: https://www.capterra.com.au/compare/148980/167015/gainsight/vs/text-request

> Detailed comparison between Gainsight CS and Text Request. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gainsight CS | Text Request |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 48 | 1193 |
| **Starting Price** | - | USD 59.00 |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Gainsight CS

\-

### Text Request

Businesses that need a better way to connect with customers and employees.

## Key features

### Gainsight CS

- API
- Account Management
- Activity Dashboard
- Campaign Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Segmentation
- Customizable Templates
- Feedback Management
- Real-Time Analytics
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

### Text Request

- API
- Activity Dashboard
- Campaign Management
- Collaboration Tools
- Communication Management
- Customer Segmentation
- Customizable Templates
- Feedback Management
- Mobile Alerts
- Monitoring
- Real-Time Analytics
- Real-Time Data
- Reminders
- Reporting/Analytics
- Scheduled Messaging
- Surveys & Feedback
- Third-Party Integrations
- Video Conferencing

## Links

- [View Gainsight CS Profile](https://www.capterra.com.au/software/148980/gainsight)
- [View Text Request Profile](https://www.capterra.com.au/software/167015/text-request)
- [View Original Comparison](https://www.capterra.com.au/compare/148980/167015/gainsight/vs/text-request)

-----

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