---
description: Compare Sunrise ITSM vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sunrise ITSM vs HaloITSM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Sunrise ITSM \<span\>vs\</span\> HaloITSM](https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm)

# Compare Sunrise ITSM vs HaloITSM

Canonical: https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm

> Detailed comparison between Sunrise ITSM and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sunrise ITSM | HaloITSM |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 10 | 44 |
| **Starting Price** | GBP 40.00 | GBP 45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Sunrise ITSM

We work with businesses across all industries, from the NHS, councils, education and finance firms, just to name a few, who are looking to streamline their service desk delivery.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### Sunrise ITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Capacity Management
- Contract/License Management
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Live Chat
- Localization Automation
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Service History
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Capacity Management
- Contract/License Management
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Live Chat
- Localization Automation
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Service History
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Sunrise ITSM Profile](https://www.capterra.com.au/software/148707/it-service-management)
- [View HaloITSM Profile](https://www.capterra.com.au/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm)

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