---
description: Compare Sunrise ITSM vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sunrise ITSM vs HaloITSM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Sunrise ITSM \<span\>vs\</span\> HaloITSM](https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm)

# Compare Sunrise ITSM vs HaloITSM

Canonical: https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm

> Detailed comparison between Sunrise ITSM and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Sunrise ITSM | HaloITSM |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 10 | 44 |
| **Starting Price** | GBP 40.00 | GBP 49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Sunrise ITSM

We work with businesses across all industries, from the NHS, councils, education and finance firms, just to name a few, who are looking to streamline their service desk delivery.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### Sunrise ITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- CRM
- Capacity Management
- Contract/License Management
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Live Chat
- Localization Automation
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Service History
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- CRM
- Capacity Management
- Contract/License Management
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Live Chat
- Localization Automation
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Service History
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Sunrise ITSM Profile](https://www.capterra.com.au/software/148707/it-service-management)
- [View HaloITSM Profile](https://www.capterra.com.au/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Sunrise ITSM vs HaloITSM Comparison - Capterra Australia 2026","description":"Compare Sunrise ITSM vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm","about":[{"@id":"https://www.capterra.com.au/software/148707/it-service-management#software"},{"@id":"https://www.capterra.com.au/software/200140/haloitsm#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"Sunrise ITSM","description":"With over three decades of industry expertise, our service desk software is designed to seamlessly adapt to your organisation’s unique needs. What sets us apart is our comprehensive suite of over 30 configurable modules, empowering businesses to tailor their service management platform to their exact requirements. From automating routine tasks to enabling self-service capabilities, our software enhances IT processes with exceptional efficiency.\n\nAs a proud member of the Volaris group, we combine stability with innovation. Our commitment to excellence is demonstrated by our rare SDI reporting accreditation, a quality mark held by only two vendors in the market.\n\nWe are service desk experts! Our Sunrisers have extensive experience working on, managing, building, auditing, and improving service desks. Now, we’re creating service desk and IT service management solutions to support the people who matter most to us.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e6df210a-dc85-4d78-8f39-48b97240fc7c.jpeg","url":"https://www.capterra.com.au/software/148707/it-service-management","@id":"https://www.capterra.com.au/software/148707/it-service-management#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":10,"ratingValue":4.4},"offers":{"price":"40","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"HaloITSM","description":"Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and designed to support service delivery across the whole business.\n\nAll-inclusive pricing means every capability is included from day one, including incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralised platform. Each department can run its own services, forms, workflows, portals and approval routes, while employees get one consistent place to raise and track requests, automatically guided to the right team without needing to understand how the organisation is structured. Federated administration lets departments or regions manage their own areas while central teams retain governance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a38e45a7-a657-4662-bdff-b888e138a120.png","url":"https://www.capterra.com.au/software/200140/haloitsm","@id":"https://www.capterra.com.au/software/200140/haloitsm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":44,"ratingValue":4.7},"offers":{"price":"49","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Sunrise ITSM vs HaloITSM","position":3,"item":"https://www.capterra.com.au/compare/148707/200140/it-service-management/vs/haloitsm","@type":"ListItem"}]}]}
</script>