---
description: Compare USU IT Service Management vs Matrix42 Enterprise Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
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title: USU IT Service Management vs Matrix42 Enterprise Service Management Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [USU IT Service Management \<span\>vs\</span\> Matrix42 Enterprise Service Management](https://www.capterra.com.au/compare/147064/1021875/usu-valuemation-itsdm/vs/matrix42-service-management)

# Compare USU IT Service Management vs Matrix42 Enterprise Service Management

Canonical: https://www.capterra.com.au/compare/147064/1021875/usu-valuemation-itsdm/vs/matrix42-service-management

> Detailed comparison between USU IT Service Management and Matrix42 Enterprise Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | USU IT Service Management | Matrix42 Enterprise Service Management |
| **Overall rating** | - | 5.0/5 |
| **Total Reviews** | 0 | 1 |
| **Starting Price** | EUR 30,000.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### USU IT Service Management

We serve large to medium-sized enterprises independent from industry sectors and IT service providers.

### Matrix42 Enterprise Service Management

IT Service Manager. IT Asset Manager, IT Support Manager

## Key features

### USU IT Service Management

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Capacity Management
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Reporting/Analytics
- SSL Security
- Single Sign On
- Supplier Management
- Support Ticket Management
- Workflow Management

### Matrix42 Enterprise Service Management

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Capacity Management
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Reporting/Analytics
- SSL Security
- Single Sign On
- Supplier Management
- Support Ticket Management
- Workflow Management

## Links

- [View USU IT Service Management Profile](https://www.capterra.com.au/software/147064/usu-valuemation-itsdm)
- [View Matrix42 Enterprise Service Management Profile](https://www.capterra.com.au/software/1021875/matrix42-service-management)
- [View Original Comparison](https://www.capterra.com.au/compare/147064/1021875/usu-valuemation-itsdm/vs/matrix42-service-management)

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