---
description: Compare Smart IVR vs Twilio to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smart IVR vs Twilio Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Smart IVR \<span\>vs\</span\> Twilio](https://www.capterra.com.au/compare/146126/180158/ivr-voicexml-platform/vs/twilio-communications-platform)

# Compare Smart IVR vs Twilio

Canonical: https://www.capterra.com.au/compare/146126/180158/ivr-voicexml-platform/vs/twilio-communications-platform

> Detailed comparison between Smart IVR and Twilio. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smart IVR | Twilio |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 6 | 502 |
| **Starting Price** | USD 39.00 | USD 0.01 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Smart IVR

Any size companies and industries like BPO Call Centers, Operators, Financial Services, Healthcare Services, Public Sector, Retail.

### Twilio

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries.

## Key features

### Smart IVR

- API
- Automatic Call Distribution
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking
- Caller ID
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Multi-Channel Communication
- Multiple Scripts
- Phone Key Input
- Queue Management
- Reporting & Statistics
- SMS Messaging
- Text to Speech
- Voice Customization
- Voice Mail

### Twilio

- API
- Automatic Call Distribution
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking
- Caller ID
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Multi-Channel Communication
- Multiple Scripts
- Phone Key Input
- Queue Management
- Reporting & Statistics
- SMS Messaging
- Text to Speech
- Voice Customization
- Voice Mail

## Links

- [View Smart IVR Profile](https://www.capterra.com.au/software/146126/ivr-voicexml-platform)
- [View Twilio Profile](https://www.capterra.com.au/software/180158/twilio-communications-platform)
- [View Original Comparison](https://www.capterra.com.au/compare/146126/180158/ivr-voicexml-platform/vs/twilio-communications-platform)

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