---
description: Compare Aircall vs Contact Center as a Service (CCaaS) to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Aircall vs Contact Center as a Service (CCaaS) Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Aircall \<span\>vs\</span\> Contact Center as a Service (CCaaS)](https://www.capterra.com.au/compare/144486/169024/aircall/vs/call-center)

# Compare Aircall vs Contact Center as a Service (CCaaS)

Canonical: https://www.capterra.com.au/compare/144486/169024/aircall/vs/call-center

> Detailed comparison between Aircall and Contact Center as a Service (CCaaS). Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Aircall | Contact Center as a Service (CCaaS) |
| **Overall rating** | 4.2/5 | 4.0/5 |
| **Total Reviews** | 458 | 21 |
| **Starting Price** | USD 40.00 | USD 85.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Aircall

Aircall is used by sales teams, customer support departments, call centers, IT operations, education providers, financial services, healthcare organizations, and marketing agencies.

### Contact Center as a Service (CCaaS)

Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth

## Key features

### Aircall

- API
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

### Contact Center as a Service (CCaaS)

- API
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

## Links

- [View Aircall Profile](https://www.capterra.com.au/software/144486/aircall)
- [View Contact Center as a Service (CCaaS) Profile](https://www.capterra.com.au/software/169024/call-center)
- [View Original Comparison](https://www.capterra.com.au/compare/144486/169024/aircall/vs/call-center)

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