---
description: Compare Aircall vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Aircall vs Zendesk Suite Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Aircall \<span\>vs\</span\> Zendesk Suite](https://www.capterra.com.au/compare/144486/164283/aircall/vs/zendesk)

# Compare Aircall vs Zendesk Suite

Canonical: https://www.capterra.com.au/compare/144486/164283/aircall/vs/zendesk

> Detailed comparison between Aircall and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Aircall | Zendesk Suite |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 458 | 4072 |
| **Starting Price** | USD 40.00 | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Aircall

Aircall is used by sales teams, customer support departments, call centers, IT operations, education providers, financial services, healthcare organizations, and marketing agencies.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Aircall

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- On-Demand Recording
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Recording

### Zendesk Suite

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- On-Demand Recording
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Recording

## Links

- [View Aircall Profile](https://www.capterra.com.au/software/144486/aircall)
- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.com.au/compare/144486/164283/aircall/vs/zendesk)

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