---
description: Compare Device42 vs SmartITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Device42 vs SmartITSM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/10054/data-center-management/software) > [Device42 \<span\>vs\</span\> SmartITSM](https://www.capterra.com.au/compare/144214/1045363/device42/vs/smartitsm)

# Compare Device42 vs SmartITSM

Canonical: https://www.capterra.com.au/compare/144214/1045363/device42/vs/smartitsm

> Detailed comparison between Device42 and SmartITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Device42 | SmartITSM |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 59 | 8 |
| **Starting Price** | USD 20.00 | EUR 49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Device42

Ideal for organizations that need a single source of truth from one data center to multiple datacenters, and those that have hybrid IT, including resources and applications in multiple clouds.

### SmartITSM

REALTECH's software is used by customers of various sizes and industries. The flexible solutions can be customized to meet the specific requirements of each company.

## Key features

### Device42

- Access Controls/Permissions
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- CMDB
- Change Management
- Change Planning
- Compliance Management
- Contract/License Management
- Dashboard
- IT Asset Management
- IT Reporting
- Inventory Management
- License Management
- Monitoring
- Real-Time Monitoring
- Reporting/Analytics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Ticket Management

### SmartITSM

- Access Controls/Permissions
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- CMDB
- Change Management
- Change Planning
- Compliance Management
- Contract/License Management
- Dashboard
- IT Asset Management
- IT Reporting
- Inventory Management
- License Management
- Monitoring
- Real-Time Monitoring
- Reporting/Analytics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Device42 Profile](https://www.capterra.com.au/software/144214/device42)
- [View SmartITSM Profile](https://www.capterra.com.au/software/1045363/smartitsm)
- [View Original Comparison](https://www.capterra.com.au/compare/144214/1045363/device42/vs/smartitsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Device42 vs SmartITSM Comparison - Capterra Australia 2026","description":"Compare Device42 vs SmartITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/144214/1045363/device42/vs/smartitsm","about":[{"@id":"https://www.capterra.com.au/software/144214/device42#software"},{"@id":"https://www.capterra.com.au/software/1045363/smartitsm#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/144214/1045363/device42/vs/smartitsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/144214/1045363/device42/vs/smartitsm#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Device42","description":"Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/93032ef4-f80d-4825-b282-79d2d9b0d8a4.png","url":"https://www.capterra.com.au/software/144214/device42","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/144214/device42#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":59},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"SmartITSM","description":"From easy ticketing to detailed IT asset management, SmartITSM is the ultimate all-in-one solution for IT teams. It offers a seamless service experience, comprehensive monitoring and a powerful CMDB in one single platform. With SmartITSM, you have all the tools you need to manage your IT efficiently. Thanks to comprehensive automation features, you will minimize manual tasks and design efficient processes - now also with AI support! SmartITSM with AI integration is like your personal assistant that thinks ahead and helps you achieve maximum efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c7ed9d2f-541f-4ef2-a37f-ebc94f6d9b43.jpeg","url":"https://www.capterra.com.au/software/1045363/smartitsm","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/1045363/smartitsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":8},"offers":{"price":"49","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Data Centre Management Software","position":2,"item":"/directory/10054/data-center-management/software","@type":"ListItem"},{"name":"Device42 vs SmartITSM","position":3,"item":"https://www.capterra.com.au/compare/144214/1045363/device42/vs/smartitsm","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/144214/1045363/device42/vs/smartitsm#breadcrumblist"}]}
</script>