---
description: Compare Hornbill vs ManageEngine ServiceDesk Plus to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hornbill vs ManageEngine ServiceDesk Plus Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [Hornbill \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.com.au/compare/143649/179501/hornbill/vs/manageengine-service-desk-plus)

# Compare Hornbill vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.com.au/compare/143649/179501/hornbill/vs/manageengine-service-desk-plus

> Detailed comparison between Hornbill and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hornbill | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 30 | 231 |
| **Starting Price** | - | USD 16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Hornbill

Organisations who want to move away from restrictive 1st gen ITSM tools. Collaboration, Workflow Automation, Enterprise Service Management  all easily accessed via The Hornbill Platform.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### Hornbill

- API
- Approval Process Control
- Asset Tracking
- CMDB
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### ManageEngine ServiceDesk Plus

- API
- Approval Process Control
- Asset Tracking
- CMDB
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Hornbill Profile](https://www.capterra.com.au/software/143649/hornbill)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.com.au/compare/143649/179501/hornbill/vs/manageengine-service-desk-plus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hornbill vs ManageEngine ServiceDesk Plus Comparison - Capterra Australia 2026","description":"Compare Hornbill vs ManageEngine ServiceDesk Plus to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/143649/179501/hornbill/vs/manageengine-service-desk-plus","about":[{"@id":"https://www.capterra.com.au/software/143649/hornbill#software"},{"@id":"https://www.capterra.com.au/software/179501/manageengine-service-desk-plus#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/143649/179501/hornbill/vs/manageengine-service-desk-plus#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/143649/179501/hornbill/vs/manageengine-service-desk-plus#webpage","publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"Hornbill","description":"Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. \nConfiguring Hornbill is simple. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3fe8a7a3-8da8-4a63-9242-78293707052d.png","url":"https://www.capterra.com.au/software/143649/hornbill","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/143649/hornbill#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":30,"ratingValue":4.7},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"ManageEngine ServiceDesk Plus","description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15143c8b-e69e-4ac6-b1ef-0da992ab4765.png","url":"https://www.capterra.com.au/software/179501/manageengine-service-desk-plus","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/179501/manageengine-service-desk-plus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":231,"ratingValue":4.4},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Software","position":2,"item":"/directory/30672/it-service/software","@type":"ListItem"},{"name":"Hornbill vs ManageEngine ServiceDesk Plus","position":3,"item":"https://www.capterra.com.au/compare/143649/179501/hornbill/vs/manageengine-service-desk-plus","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/143649/179501/hornbill/vs/manageengine-service-desk-plus#breadcrumblist"}]}
</script>