---
description: Compare Hiver vs Trengo to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hiver vs Trengo Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Hiver \<span\>vs\</span\> Trengo](https://www.capterra.com.au/compare/142975/177967/hiver/vs/trengo)

# Compare Hiver vs Trengo

Canonical: https://www.capterra.com.au/compare/142975/177967/hiver/vs/trengo

> Detailed comparison between Hiver and Trengo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Trengo |
| **Overall rating** | 4.7/5 | 4.1/5 |
| **Total Reviews** | 146 | 26 |
| **Starting Price** | USD 55.00 | EUR 125.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### Trengo

Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more.

## Key features

### Hiver

- @mentions
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Customer Communication
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

### Trengo

- @mentions
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Customer Communication
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

## Links

- [View Hiver Profile](https://www.capterra.com.au/software/142975/hiver)
- [View Trengo Profile](https://www.capterra.com.au/software/177967/trengo)
- [View Original Comparison](https://www.capterra.com.au/compare/142975/177967/hiver/vs/trengo)

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