---
description: Compare Hiver vs Whispir to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hiver vs Whispir Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Hiver \<span\>vs\</span\> Whispir](https://www.capterra.com.au/compare/142975/173457/hiver/vs/whispir)

# Compare Hiver vs Whispir

Canonical: https://www.capterra.com.au/compare/142975/173457/hiver/vs/whispir

> Detailed comparison between Hiver and Whispir. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Whispir |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 146 | 45 |
| **Starting Price** | USD 55.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### Whispir

Cloud-based communication platform for SMS, email, voice, video, social and more. Trusted by industry professionals globally.

## Key features

### Hiver

- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customizable Reports
- Customizable Templates
- Email Management
- Multi-Channel Communication
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Workflow Management

### Whispir

- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customizable Reports
- Customizable Templates
- Email Management
- Multi-Channel Communication
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Workflow Management

## Links

- [View Hiver Profile](https://www.capterra.com.au/software/142975/hiver)
- [View Whispir Profile](https://www.capterra.com.au/software/173457/whispir)
- [View Original Comparison](https://www.capterra.com.au/compare/142975/173457/hiver/vs/whispir)

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