---
description: Compare Ricochet360 vs CloudAgent to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Ricochet360 vs CloudAgent Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Ricochet360 \<span\>vs\</span\> CloudAgent](https://www.capterra.com.au/compare/141932/149038/ricochet/vs/cloudagent)

# Compare Ricochet360 vs CloudAgent

Canonical: https://www.capterra.com.au/compare/141932/149038/ricochet/vs/cloudagent

> Detailed comparison between Ricochet360 and CloudAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Ricochet360 | CloudAgent |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 82 | 32 |
| **Starting Price** | USD 24.00 | USD 45.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Ricochet360

Ricochet360 is the All-In-One sales and marketing automation platform is ideal for SMB, SME, and Large Enterprise companies looking to efficiently scale their sales operations.

### CloudAgent

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN \&amp; VOIP countries .

## Key features

### Ricochet360

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Disposition
- Call Logging
- Call Monitoring
- Call Routing
- Call Scripting
- Campaign Specific Caller ID
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics
- Text to Speech

### CloudAgent

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Disposition
- Call Logging
- Call Monitoring
- Call Routing
- Call Scripting
- Campaign Specific Caller ID
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics
- Text to Speech

## Links

- [View Ricochet360 Profile](https://www.capterra.com.au/software/141932/ricochet)
- [View CloudAgent Profile](https://www.capterra.com.au/software/149038/cloudagent)
- [View Original Comparison](https://www.capterra.com.au/compare/141932/149038/ricochet/vs/cloudagent)

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