---
description: Compare CallRail vs Nextiva to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CallRail vs Nextiva Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [CallRail \<span\>vs\</span\> Nextiva](https://www.capterra.com.au/compare/141829/175788/callrail/vs/nextiva)

# Compare CallRail vs Nextiva

Canonical: https://www.capterra.com.au/compare/141829/175788/callrail/vs/nextiva

> Detailed comparison between CallRail and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CallRail | Nextiva |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 173 | 914 |
| **Starting Price** | USD 55.00 | USD 25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | Webinars, Documentation, Videos | Videos |

## Best for

### CallRail

CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business.

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### CallRail

- API
- Access Controls/Permissions
- Activity Dashboard
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Third-Party Integrations
- VoIP Connection
- Voice Mail

### Nextiva

- API
- Access Controls/Permissions
- Activity Dashboard
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Third-Party Integrations
- VoIP Connection
- Voice Mail

## Links

- [View CallRail Profile](https://www.capterra.com.au/software/141829/callrail)
- [View Nextiva Profile](https://www.capterra.com.au/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.com.au/compare/141829/175788/callrail/vs/nextiva)

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