---
description: Compare CallRail vs CTM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CallRail vs CTM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [CallRail \<span\>vs\</span\> CTM](https://www.capterra.com.au/compare/141829/152004/callrail/vs/call-tracking-software)

# Compare CallRail vs CTM

Canonical: https://www.capterra.com.au/compare/141829/152004/callrail/vs/call-tracking-software

> Detailed comparison between CallRail and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CallRail | CTM |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 173 | 150 |
| **Starting Price** | USD 55.00 | USD 79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### CallRail

CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business.

### CTM

CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations.

## Key features

### CallRail

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Keyword Tracking
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Recording

### CTM

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Keyword Tracking
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Recording

## Links

- [View CallRail Profile](https://www.capterra.com.au/software/141829/callrail)
- [View CTM Profile](https://www.capterra.com.au/software/152004/call-tracking-software)
- [View Original Comparison](https://www.capterra.com.au/compare/141829/152004/callrail/vs/call-tracking-software)

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