18 years helping Australian businesses
choose better software

Pure Chat vs Zendesk Suite

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USD 39.00/month

USD 55.00/month

Overall

4.6 (338)

Ease of Use
4.6 (338)
Features & Functionality
4.4 (338)
Customer Service
4.5 (338)
Value for Money
4.5 (338)

Overall

4.4 (4,036)

Ease of Use
4.3 (4,036)
Features & Functionality
4.4 (4,036)
Customer Service
4.3 (4,036)
Value for Money
4.2 (4,036)

Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more.

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

10/10

API
CRM
Canned Responses
Chat/Messaging
Customisable Branding
Real-Time Analytics
Reporting/Analytics
Search/Filter
Transcripts/Chat History
Transfers/Routing

10/10

API
CRM
Canned Responses
Chat/Messaging
Customisable Branding
Real-Time Analytics
Reporting/Analytics
Search/Filter
Transcripts/Chat History
Transfers/Routing

Cloud-based
On-premises

Cloud-based
On-premises

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat