---
description: Compare JIRA Service Management vs Certero for Enterprise ITAM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs Certero for Enterprise ITAM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> Certero for Enterprise ITAM](https://www.capterra.com.au/compare/138769/194856/jira-service-management/vs/certero-for-enterprise-itam)

# Compare JIRA Service Management vs Certero for Enterprise ITAM

Canonical: https://www.capterra.com.au/compare/138769/194856/jira-service-management/vs/certero-for-enterprise-itam

> Detailed comparison between JIRA Service Management and Certero for Enterprise ITAM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | Certero for Enterprise ITAM |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 770 | 0 |
| **Starting Price** | USD 20.00 | USD 9.00 |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Certero for Enterprise ITAM

For organizations with 1,000 users up to global Enterprises. Certero is ISO27001 Certified for Security, highly scalable \&amp; customers report the highest levels of satisfaction \&amp; support in the industry

## Key features

### JIRA Service Management

- API
- Access Controls/Permissions
- Activity Tracking
- Asset Tracking
- Audit Management
- Audit Trail
- Compliance Management
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Inventory Management
- Monitoring
- Prioritization
- Procurement Management
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Supplier Management

### Certero for Enterprise ITAM

- API
- Access Controls/Permissions
- Activity Tracking
- Asset Tracking
- Audit Management
- Audit Trail
- Compliance Management
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Inventory Management
- Monitoring
- Prioritization
- Procurement Management
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Supplier Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.com.au/software/138769/jira-service-management)
- [View Certero for Enterprise ITAM Profile](https://www.capterra.com.au/software/194856/certero-for-enterprise-itam)
- [View Original Comparison](https://www.capterra.com.au/compare/138769/194856/jira-service-management/vs/certero-for-enterprise-itam)

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