JIRA Service Management vs Dynamics 365

USD 19.04/month

USD 50.00/month

• Ease of Use
  4.2 (712)
• Features & Functionality
  4.4 (712)
• Customer Service
  4.3 (712)
• Value for Money
  4.3 (712)

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• Ease of Use
  4.1 (5,794)
• Features & Functionality
  4.3 (5,794)
• Customer Service
  4.2 (5,794)
• Value for Money
  4.1 (5,794)

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High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

• Activity Tracking
• CRM
• Customisable Branding
• Document Management
• Email Management
• Multi-Channel Communication
• Project Management
• Status Tracking
• Supplier Management
• Support Ticket Management

See all features

• Activity Tracking
• CRM
• Customisable Branding
• Document Management
• Email Management
• Multi-Channel Communication
• Project Management
• Status Tracking
• Supplier Management
• Support Ticket Management

See all features

• Cloud-based
• On-premises

• Cloud-based
• On-premises

• Live Online
• Webinars
• Documentation
• Videos

• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat