---
description: Compare JIRA Service Management vs Zoho CRM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs Zoho CRM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> Zoho CRM](https://www.capterra.com.au/compare/138769/155928/jira-service-management/vs/zoho-crm)

# Compare JIRA Service Management vs Zoho CRM

Canonical: https://www.capterra.com.au/compare/138769/155928/jira-service-management/vs/zoho-crm

> Detailed comparison between JIRA Service Management and Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | Zoho CRM |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 770 | 6974 |
| **Starting Price** | USD 20.00 | USD 14.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

## Key features

### JIRA Service Management

- API
- Activity Tracking
- CRM
- Content Management
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Analytics
- Real-Time Reporting
- Scheduling
- Social Media Integration
- Surveys & Feedback

### Zoho CRM

- API
- Activity Tracking
- CRM
- Content Management
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Analytics
- Real-Time Reporting
- Scheduling
- Social Media Integration
- Surveys & Feedback

## Links

- [View JIRA Service Management Profile](https://www.capterra.com.au/software/138769/jira-service-management)
- [View Zoho CRM Profile](https://www.capterra.com.au/software/155928/zoho-crm)
- [View Original Comparison](https://www.capterra.com.au/compare/138769/155928/jira-service-management/vs/zoho-crm)

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