---
description: Compare Help Scout vs ThriveDesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Help Scout vs ThriveDesk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Help Scout \<span\>vs\</span\> ThriveDesk](https://www.capterra.com.au/compare/136909/1020527/help-scout/vs/thrivedesk)

# Compare Help Scout vs ThriveDesk

Canonical: https://www.capterra.com.au/compare/136909/1020527/help-scout/vs/thrivedesk

> Detailed comparison between Help Scout and ThriveDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | ThriveDesk |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 226 | 37 |
| **Starting Price** | USD 55.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Help Scout

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

### ThriveDesk

Customer service \&amp; help desk software specifically catered to eCommerce, SaaS and SMB.

## Key features

### Help Scout

- API
- Access Controls/Permissions
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer Communication
- Customer Database
- Customer History
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### ThriveDesk

- API
- Access Controls/Permissions
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer Communication
- Customer Database
- Customer History
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Help Scout Profile](https://www.capterra.com.au/software/136909/help-scout)
- [View ThriveDesk Profile](https://www.capterra.com.au/software/1020527/thrivedesk)
- [View Original Comparison](https://www.capterra.com.au/compare/136909/1020527/help-scout/vs/thrivedesk)

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