---
description: Compare Oracle B2C Service vs Nextiva to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Oracle B2C Service vs Nextiva Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Oracle B2C Service \<span\>vs\</span\> Nextiva](https://www.capterra.com.au/compare/136659/175788/oracle-right-now/vs/nextiva)

# Compare Oracle B2C Service vs Nextiva

Canonical: https://www.capterra.com.au/compare/136659/175788/oracle-right-now/vs/nextiva

> Detailed comparison between Oracle B2C Service and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Oracle B2C Service | Nextiva |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 32 | 914 |
| **Starting Price** | - | USD 25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | Live Online, Documentation | Videos |

## Best for

### Oracle B2C Service

Oracle B2C Service is designed for business looking to improve customer service and staff productivity by streamlining chat, social media, call, and virtual assistance communication channels.

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### Oracle B2C Service

- Access Controls/Permissions
- Call Center Management
- Call Routing
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Data Import/Export
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat

### Nextiva

- Access Controls/Permissions
- Auto-Dialer
- Automatic Call Distribution
- Call Center Management
- Call Routing
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Data Import/Export
- Knowledge Base Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Chat
- Transfers/Routing
- Video Conferencing
- Virtual Extensions

## Links

- [View Oracle B2C Service Profile](https://www.capterra.com.au/software/136659/oracle-right-now)
- [View Nextiva Profile](https://www.capterra.com.au/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.com.au/compare/136659/175788/oracle-right-now/vs/nextiva)

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