---
description: Compare Salesforce Service Cloud vs Khoros Care to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs Khoros Care Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Khoros Care](https://www.capterra.com.au/compare/136189/184924/salesforce/vs/khoros-care)

# Compare Salesforce Service Cloud vs Khoros Care

Canonical: https://www.capterra.com.au/compare/136189/184924/salesforce/vs/khoros-care

> Detailed comparison between Salesforce Service Cloud and Khoros Care. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Khoros Care |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 820 | 8 |
| **Starting Price** | USD 25.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Khoros Care

Khoros Care serves primarily the world's largest brands.

## Key features

### Salesforce Service Cloud

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- CRM
- Chatbot
- Collaboration Tools
- Configurable Workflow
- Drag & Drop
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Analytics
- Reporting/Analytics
- Social Media Integration
- Tagging
- Third-Party Integrations
- Workflow Management

### Khoros Care

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- CRM
- Chatbot
- Collaboration Tools
- Configurable Workflow
- Drag & Drop
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Analytics
- Reporting/Analytics
- Social Media Integration
- Tagging
- Third-Party Integrations
- Workflow Management

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.com.au/software/136189/salesforce)
- [View Khoros Care Profile](https://www.capterra.com.au/software/184924/khoros-care)
- [View Original Comparison](https://www.capterra.com.au/compare/136189/184924/salesforce/vs/khoros-care)

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