---
description: Compare Salesforce Service Cloud vs Cention to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs Cention Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Cention](https://www.capterra.com.au/compare/136189/179156/salesforce/vs/cention-contact-center)

# Compare Salesforce Service Cloud vs Cention

Canonical: https://www.capterra.com.au/compare/136189/179156/salesforce/vs/cention-contact-center

> Detailed comparison between Salesforce Service Cloud and Cention. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Cention |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 820 | 13 |
| **Starting Price** | USD 25.00 | USD 49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Cention

Large, mid and small enterprises with high volumes of communication and high quality demands aiming to deliver a pure OMNI channel customer experience.

## Key features

### Salesforce Service Cloud

- API
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Help Desk Management
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Cention

- API
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Help Desk Management
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.com.au/software/136189/salesforce)
- [View Cention Profile](https://www.capterra.com.au/software/179156/cention-contact-center)
- [View Original Comparison](https://www.capterra.com.au/compare/136189/179156/salesforce/vs/cention-contact-center)

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