---
description: Compare Salesforce Service Cloud vs ServiceNow to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs ServiceNow Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud \<span\>vs\</span\> ServiceNow](https://www.capterra.com.au/compare/136189/152871/salesforce/vs/servicenow)

# Compare Salesforce Service Cloud vs ServiceNow

Canonical: https://www.capterra.com.au/compare/136189/152871/salesforce/vs/servicenow

> Detailed comparison between Salesforce Service Cloud and ServiceNow. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Service Cloud | ServiceNow |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 824 | 349 |
| **Starting Price** | USD 25.00 | USD 100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## Key features

### Salesforce Service Cloud

- API
- Asset Tracking
- CRM
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### ServiceNow

- API
- Asset Tracking
- CRM
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.com.au/software/136189/salesforce)
- [View ServiceNow Profile](https://www.capterra.com.au/software/152871/servicenow)
- [View Original Comparison](https://www.capterra.com.au/compare/136189/152871/salesforce/vs/servicenow)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Service Cloud vs ServiceNow Comparison - Capterra Australia 2026","description":"Compare Salesforce Service Cloud vs ServiceNow to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/136189/152871/salesforce/vs/servicenow","about":[{"@id":"https://www.capterra.com.au/software/136189/salesforce#software"},{"@id":"https://www.capterra.com.au/software/152871/servicenow#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/136189/152871/salesforce/vs/servicenow#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/136189/152871/salesforce/vs/servicenow#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f5a0c858-66c7-49f8-bdfd-0a429fc5ca8f.png","url":"https://www.capterra.com.au/software/136189/salesforce","@id":"https://www.capterra.com.au/software/136189/salesforce#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":824},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"ServiceNow","description":"ServiceNow Configuration Management Database (CMDB) provides visibility into IT infrastructure and services, serving as a single system of record for configuration item data. Integrated with IT systems via service graph connectors, it creates a unified view of the digital landscape, breaking down silos and enabling effective management of digital product lifecycles.\n\nThe CMDB automates data acquisition, continuously refreshing information to assess risk, impact, and maintain data accuracy for AI outcomes and audits. Its visualization and reporting tools offer a clear view of CI relationships.\n\nBy consolidating data from multiple sources, ServiceNow CMDB delivers a single source of truth, enhancing decision-making, operational efficiency, and risk management. Seamlessly connecting with the broader ServiceNow platform, it strengthens workflows across the enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0848cb76-626a-41e4-81ed-86b3a104f51b.png","url":"https://www.capterra.com.au/software/152871/servicenow","@id":"https://www.capterra.com.au/software/152871/servicenow#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":349},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/compare/136189/152871/salesforce/vs/servicenow#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Salesforce Service Cloud vs ServiceNow","position":3,"item":"https://www.capterra.com.au/compare/136189/152871/salesforce/vs/servicenow","@type":"ListItem"}]}]}
</script>