---
description: Compare Salesforce Service Cloud vs Freshdesk Omni to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
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title: Salesforce Service Cloud vs Freshdesk Omni Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [Salesforce Service Cloud \<span\>vs\</span\> Freshdesk Omni](https://www.capterra.com.au/compare/136189/1052970/salesforce/vs/Freshdesk-Omni)

# Compare Salesforce Service Cloud vs Freshdesk Omni

Canonical: https://www.capterra.com.au/compare/136189/1052970/salesforce/vs/Freshdesk-Omni

> Detailed comparison between Salesforce Service Cloud and Freshdesk Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Freshdesk Omni |
| **Overall rating** | 4.5/5 | 3.6/5 |
| **Total Reviews** | 820 | 5 |
| **Starting Price** | USD 25.00 | USD 29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Freshdesk Omni

Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Freshdesk Omni

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.com.au/software/136189/salesforce)
- [View Freshdesk Omni Profile](https://www.capterra.com.au/software/1052970/Freshdesk-Omni)
- [View Original Comparison](https://www.capterra.com.au/compare/136189/1052970/salesforce/vs/Freshdesk-Omni)

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