---
description: Compare Salesforce Service Cloud vs HaloCRM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs HaloCRM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud \<span\>vs\</span\> HaloCRM](https://www.capterra.com.au/compare/136189/1041683/salesforce/vs/halocrm)

# Compare Salesforce Service Cloud vs HaloCRM

Canonical: https://www.capterra.com.au/compare/136189/1041683/salesforce/vs/halocrm

> Detailed comparison between Salesforce Service Cloud and HaloCRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | HaloCRM |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 828 | 3 |
| **Starting Price** | USD 25.00 | GBP 40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### HaloCRM

Ideally suited to sales, marketing and service teams in mid-market and enterprise organisations outgrowing a basic CRM, or consolidating separate sales, marketing and service tools.

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- CRM
- Call Scripting
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Chat
- Real-Time Data
- Reminders
- Support Ticket Management
- Surveys & Feedback

### HaloCRM

- API
- Activity Tracking
- CRM
- Call Scripting
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Chat
- Real-Time Data
- Reminders
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.com.au/software/136189/salesforce)
- [View HaloCRM Profile](https://www.capterra.com.au/software/1041683/halocrm)
- [View Original Comparison](https://www.capterra.com.au/compare/136189/1041683/salesforce/vs/halocrm)

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