---
description: Compare C2 vs Hiver to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: C2 vs Hiver Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [C2 \<span\>vs\</span\> Hiver](https://www.capterra.com.au/compare/135915/142975/c2-atom/vs/hiver)

# Compare C2 vs Hiver

Canonical: https://www.capterra.com.au/compare/135915/142975/c2-atom/vs/hiver

> Detailed comparison between C2 and Hiver. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | C2 | Hiver |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 14 | 147 |
| **Starting Price** | USD 53.00 | USD 55.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### C2

IT Manager, IT Director, CIO's, system administrators and support technical resources.

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

## Key features

### C2

- Activity Tracking
- Analytics
- Chat/Messaging
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Project Management
- Real-Time Chat
- Reminders
- SSL Security
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Hiver

- Activity Tracking
- Analytics
- Chat/Messaging
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Project Management
- Real-Time Chat
- Reminders
- SSL Security
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View C2 Profile](https://www.capterra.com.au/software/135915/c2-atom)
- [View Hiver Profile](https://www.capterra.com.au/software/142975/hiver)
- [View Original Comparison](https://www.capterra.com.au/compare/135915/142975/c2-atom/vs/hiver)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"C2 vs Hiver Comparison - Capterra Australia 2026","description":"Compare C2 vs Hiver to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/135915/142975/c2-atom/vs/hiver","about":[{"@id":"https://www.capterra.com.au/software/135915/c2-atom#software"},{"@id":"https://www.capterra.com.au/software/142975/hiver#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/135915/142975/c2-atom/vs/hiver#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/135915/142975/c2-atom/vs/hiver#webpage","publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"C2","description":"C2 ITSM is a cloud-based IT service management (ITSM) solution comprising a self-service portal, a customizable service catalog, a powerful CMDB integrating asset management and fully automated workflows – all adaptable to your needs with zero coding.  \n\nC2 ITSM allows you to be efficient quickly, provide the best user experience, and optimize your operational processes. \n\nFacilitate the management of requests, incidents, problems and change by adopting a fully automated ITIL certified structure","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33916e99-9ae7-4617-9496-aa3f2d1c382d.png","url":"https://www.capterra.com.au/software/135915/c2-atom","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/135915/c2-atom#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":14,"ratingValue":4.3},"offers":{"price":"53","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"Hiver","description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. \n\nIt’s a refreshing alternative to legacy helpdesks: simple to adopt, yet powerful enough for the most complex needs. At Hiver’s core is a powerful AI engine - intelligent agents that automate the busy work across the entire support lifecycle.\nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. \nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/031fcc69-7c77-4dbb-b136-017eb365ba6e.png","url":"https://www.capterra.com.au/software/142975/hiver","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/142975/hiver#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":147,"ratingValue":4.7},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"C2 vs Hiver","position":3,"item":"https://www.capterra.com.au/compare/135915/142975/c2-atom/vs/hiver","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/135915/142975/c2-atom/vs/hiver#breadcrumblist"}]}
</script>