18 years helping Australian businesses
choose better software

UserVoice vs Zendesk Suite

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Not provided by vendor

USD 55.00/month

Overall

4.3 (70)

Ease of Use
4.2 (70)
Features & Functionality
3.8 (70)
Customer Service
4.1 (70)
Value for Money
3.8 (70)

Overall

4.4 (4,036)

Ease of Use
4.3 (4,036)
Features & Functionality
4.4 (4,036)
Customer Service
4.3 (4,036)
Value for Money
4.2 (4,036)

Product managers, product executives, and customer advocates at SaaS & Software companies.

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

10/10

API
Activity Tracking
Customisable Branding
Dashboard
Email Management
Project Management
Real-Time Analytics
Survey/Poll Management
Surveys & Feedback
Workflow Management

10/10

API
Activity Tracking
Customisable Branding
Dashboard
Email Management
Project Management
Real-Time Analytics
Survey/Poll Management
Surveys & Feedback
Workflow Management

Cloud-based
On-premises

Cloud-based
On-premises

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat