---
description: Compare CXone Mpower vs Cention to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CXone Mpower vs Cention Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [CXone Mpower \<span\>vs\</span\> Cention](https://www.capterra.com.au/compare/134775/179156/incontact-call-center-software/vs/cention-contact-center)

# Compare CXone Mpower vs Cention

Canonical: https://www.capterra.com.au/compare/134775/179156/incontact-call-center-software/vs/cention-contact-center

> Detailed comparison between CXone Mpower and Cention. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | Cention |
| **Overall rating** | 4.2/5 | 4.2/5 |
| **Total Reviews** | 581 | 13 |
| **Starting Price** | USD 71.00 | USD 49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Cention

Large, mid and small enterprises with high volumes of communication and high quality demands aiming to deliver a pure OMNI channel customer experience.

## Key features

### CXone Mpower

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Service Analytics
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Cention

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Service Analytics
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View CXone Mpower Profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
- [View Cention Profile](https://www.capterra.com.au/software/179156/cention-contact-center)
- [View Original Comparison](https://www.capterra.com.au/compare/134775/179156/incontact-call-center-software/vs/cention-contact-center)

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