---
description: Compare CXone Mpower vs MaxContact to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CXone Mpower vs MaxContact Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [CXone Mpower \<span\>vs\</span\> MaxContact](https://www.capterra.com.au/compare/134775/156506/incontact-call-center-software/vs/maxcontact)

# Compare CXone Mpower vs MaxContact

Canonical: https://www.capterra.com.au/compare/134775/156506/incontact-call-center-software/vs/maxcontact

> Detailed comparison between CXone Mpower and MaxContact. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CXone Mpower | MaxContact |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 581 | 33 |
| **Starting Price** | USD 71.00 | GBP 80.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### MaxContact

AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses deliver proven results.

## Key features

### CXone Mpower

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Email Management
- Employee Scheduling
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Skills Tracking
- Survey/Poll Management
- Surveys & Feedback
- Timesheet Management
- Variable Workforce

### MaxContact

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Email Management
- Employee Scheduling
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Skills Tracking
- Survey/Poll Management
- Surveys & Feedback
- Timesheet Management
- Variable Workforce

## Links

- [View CXone Mpower Profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
- [View MaxContact Profile](https://www.capterra.com.au/software/156506/maxcontact)
- [View Original Comparison](https://www.capterra.com.au/compare/134775/156506/incontact-call-center-software/vs/maxcontact)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CXone Mpower vs MaxContact Comparison - Capterra Australia 2026","description":"Compare CXone Mpower vs MaxContact to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/134775/156506/incontact-call-center-software/vs/maxcontact","about":[{"@id":"https://www.capterra.com.au/software/134775/incontact-call-center-software#software"},{"@id":"https://www.capterra.com.au/software/156506/maxcontact#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/134775/156506/incontact-call-center-software/vs/maxcontact#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/134775/156506/incontact-call-center-software/vs/maxcontact#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"CXone Mpower","description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2c04d3dd-2eda-463f-a744-cbd97495b422.png","url":"https://www.capterra.com.au/software/134775/incontact-call-center-software","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/134775/incontact-call-center-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":581},"offers":{"price":"71","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"MaxContact","description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/afb05b5b-44b2-4577-bf82-511e6266d23f.png","url":"https://www.capterra.com.au/software/156506/maxcontact","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/156506/maxcontact#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":33},"offers":{"price":"80","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/30674/complaint-management/software","@type":"ListItem"},{"name":"CXone Mpower vs MaxContact","position":3,"item":"https://www.capterra.com.au/compare/134775/156506/incontact-call-center-software/vs/maxcontact","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/134775/156506/incontact-call-center-software/vs/maxcontact#breadcrumblist"}]}
</script>