---
description: Compare Intercom vs Textline to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Textline Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> Textline](https://www.capterra.com.au/compare/134347/168213/intercom/vs/textline)

# Compare Intercom vs Textline

Canonical: https://www.capterra.com.au/compare/134347/168213/intercom/vs/textline

> Detailed comparison between Intercom and Textline. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Textline |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 1131 | 168 |
| **Starting Price** | USD 39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Textline

Customer support agents, sales representatives, marketers, logistics teams, healthcare providers, property managers, construction firms, and hospitality companies.

## Key features

### Intercom

- 2-Way Messaging
- API
- Alerts/Escalation
- CRM
- Communication Management
- Contact Database
- Customer Communication
- Customer History
- Lead Capture
- Live Chat
- Mass Texting
- Message Personalization
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Textline

- 2-Way Messaging
- API
- Alerts/Escalation
- CRM
- Communication Management
- Contact Database
- Customer Communication
- Customer History
- Lead Capture
- Live Chat
- Mass Texting
- Message Personalization
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Intercom Profile](https://www.capterra.com.au/software/134347/intercom)
- [View Textline Profile](https://www.capterra.com.au/software/168213/textline)
- [View Original Comparison](https://www.capterra.com.au/compare/134347/168213/intercom/vs/textline)

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