17 years helping Australian businesses
choose better software
Intercom vs Zendesk Suite
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
USD 39.00/month
USD 55.00/month
Ratings
Overall
4.5 (1,072)Overall
4.4 (3,977)Best for
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, rely on Intercom to deliver efficient and personal customer experiences at scale.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Batch Communications
- Dashboard
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Offline Form
- Real-Time Data
- Service Level Agreement (SLA) Management
- Single Sign On
- Automated Routing
- Batch Communications
- Dashboard
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Offline Form
- Real-Time Data
- Service Level Agreement (SLA) Management
- Single Sign On
Deployment
- Cloud-based
- On-premises
- Cloud-based
- On-premises
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat