Freshservice vs Kayako

USD 29.00/month

USD 30.00/month

• Ease of Use

  4.5 (564)

• Features & Functionality

  4.3 (564)

• Customer Service

  4.6 (564)

• Value for Money

  4.4 (564)

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• Ease of Use

  3.9 (169)

• Features & Functionality

  3.8 (169)

• Customer Service

  3.8 (169)

• Value for Money

  3.8 (169)

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Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

• Automated Routing
• Change Management
• Configuration Management
• Customisable Branding
• Dashboard
• Email Templates
• Help Desk Management
• Knowledge Base Management
• Service Level Agreement (SLA) Management
• Ticket Management

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• Automated Routing
• Change Management
• Configuration Management
• Customisable Branding
• Dashboard
• Email Templates
• Help Desk Management
• Knowledge Base Management
• Service Level Agreement (SLA) Management
• Ticket Management

See all features

• Cloud-based
• On-premises

• Cloud-based
• On-premises

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat