---
description: Compare Freshservice vs Guardian IMS to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Guardian IMS Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Guardian IMS](https://www.capterra.com.au/compare/132997/195825/freshservice/vs/guardian-ims)

# Compare Freshservice vs Guardian IMS

Canonical: https://www.capterra.com.au/compare/132997/195825/freshservice/vs/guardian-ims

> Detailed comparison between Freshservice and Guardian IMS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Guardian IMS |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 685 | 1 |
| **Starting Price** | USD 19.00 | $10,000.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Guardian IMS

Guardian IMS is for councils at local and state level in need of a records keeping and task management system to assist with the evidence reporting and management of incidents.

## Key features

### Freshservice

- Asset Tracking
- Audit Trail
- Automated Discovery
- Completion Tracking
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customizable Reports
- Disaster Recovery
- For IT Project Management
- IT Incident Management
- Incident Reporting
- Investigation Management
- Issue Scheduling
- Mobile Alerts
- Monitoring
- Real-Time Data
- Risk Analysis
- Scheduling
- Support Ticket Management
- Task Management

### Guardian IMS

- Audit Trail
- Corrective and Preventive Actions (CAPA)
- Disaster Recovery
- IT Incident Management
- Incident Reporting
- Investigation Management
- Task Management

## Links

- [View Freshservice Profile](https://www.capterra.com.au/software/132997/freshservice)
- [View Guardian IMS Profile](https://www.capterra.com.au/software/195825/guardian-ims)
- [View Original Comparison](https://www.capterra.com.au/compare/132997/195825/freshservice/vs/guardian-ims)

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