---
description: Compare Freshservice vs Ivanti Neurons for ITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Ivanti Neurons for ITSM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Ivanti Neurons for ITSM](https://www.capterra.com.au/compare/132997/193225/freshservice/vs/service-desk)

# Compare Freshservice vs Ivanti Neurons for ITSM

Canonical: https://www.capterra.com.au/compare/132997/193225/freshservice/vs/service-desk

> Detailed comparison between Freshservice and Ivanti Neurons for ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Ivanti Neurons for ITSM |
| **Overall rating** | 4.5/5 | 3.9/5 |
| **Total Reviews** | 723 | 15 |
| **Starting Price** | USD 19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Ivanti Neurons for ITSM

\-

## Key features

### Freshservice

- Analytics
- Asset Tracking
- Automated Discovery
- CMDB
- Change Management
- Customer Complaint Tracking
- Customizable Reports
- For IT Project Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Mobile Alerts
- Monitoring
- Real-Time Data
- Risk Analysis
- Scheduling
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management

### Ivanti Neurons for ITSM

- Analytics
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Self Service Portal
- Service Level Agreement (SLA) Management

## Links

- [View Freshservice Profile](https://www.capterra.com.au/software/132997/freshservice)
- [View Ivanti Neurons for ITSM Profile](https://www.capterra.com.au/software/193225/service-desk)
- [View Original Comparison](https://www.capterra.com.au/compare/132997/193225/freshservice/vs/service-desk)

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