---
description: Compare Freshservice vs ManageEngine ServiceDesk Plus to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs ManageEngine ServiceDesk Plus Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.com.au/compare/132997/179501/freshservice/vs/manageengine-service-desk-plus)

# Compare Freshservice vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.com.au/compare/132997/179501/freshservice/vs/manageengine-service-desk-plus

> Detailed comparison between Freshservice and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 685 | 227 |
| **Starting Price** | USD 19.00 | USD 16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- Issue Scheduling
- Live Chat
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Chat
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- Issue Scheduling
- Live Chat
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Chat
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.capterra.com.au/software/132997/freshservice)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.com.au/compare/132997/179501/freshservice/vs/manageengine-service-desk-plus)

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